1. RETURN & REFUND POLICY

Effective Date: Oct 08 - 2026

At Kinza Flowers, we take pride in preparing fresh flowers, bouquets, gifts, balloons, and other products with care. Because many of our products are fresh, handmade, customized, and/or perishable, certain products are subject to specific return, cancellation, and refund conditions.

This Return & Refund Policy explains the circumstances under which cancellations, refunds, replacements, or other remedies may be available.

1.1 Fresh Flowers and Perishable Products

Fresh flowers and other perishable floral arrangements are prepared specifically for each order and are generally not eligible for return simply because the customer changes their mind after the order has been prepared or delivered.

However, this does not affect any rights available to customers under applicable Bahrain consumer-protection laws.

1.2 Damaged, Incorrect, or Defective Orders

If an order arrives damaged, significantly differs from the product ordered, or has a genuine quality issue, the customer should contact Kinza Flowers as soon as possible after delivery.

Customers may be asked to provide:

• Order number

• Customer name and contact information

• Description of the issue

• Clear photographs of the delivered product

• Any other information reasonably required to investigate the complaint

Depending on the circumstances, Kinza Flowers may offer an appropriate remedy, which may include replacement, correction, refund, store credit, or another suitable resolution.

1.3 Incorrect Products

If Kinza Flowers delivers an incorrect product due to an error on our part, we will review the order and, where appropriate, arrange a replacement or another suitable remedy.

1.4 Product Appearance and Natural Variations

Flowers are natural products, and each arrangement is handmade. Minor variations in flower size, shade, bloom stage, greenery, arrangement shape, packaging, or presentation may occur.

Product photographs are intended to represent the style and overall appearance of the arrangement. Exact replication cannot always be guaranteed.

Where a particular flower, color, accessory, vase, wrapping, or other component is unavailable, Kinza Flowers may make a suitable substitution of comparable value and quality, where appropriate.

1.5 Cancellations

Cancellation requests should be submitted through Kinza Flowers' official customer-service channels as early as possible.

Cancellation eligibility may depend on how close the request is to the scheduled delivery time and whether the order has already been prepared, customized, dispatched, or delivered.

Same-day and specially prepared orders may have limited cancellation eligibility because flowers and other products may already have been purchased or prepared specifically for the customer.

Any applicable cancellation or refund will be handled in accordance with the applicable order conditions and Bahrain law.

1.6 Recipient Refusal or Unavailability

If the recipient refuses an order or is unavailable at the delivery location, Kinza Flowers may attempt to contact the recipient or customer to arrange an appropriate solution.

Additional delivery or re-delivery charges may apply where the failed delivery results from incorrect/incomplete recipient information, recipient unavailability, refusal, or circumstances outside Kinza Flowers' control.

1.7 Refund Processing

Once a refund has been approved, it will generally be processed using the original payment method where technically possible.

The time required for the refund to appear in the customer's account may depend on the payment provider or financial institution.

1.8 Non-Refundable Delivery Charges

Where applicable and permitted by law, delivery or special-service charges that have already been incurred may not be refundable.

1.9 Statutory Consumer Rights

Nothing in this policy is intended to limit or exclude any mandatory rights or remedies available to consumers under the laws of the Kingdom of Bahrain.

1.10 Contacting Us

For any return, refund, replacement, or product-quality concern, please contact Kinza Flowers through our official customer-service channels.

Phone: +973 1749 0500
Email: Pending]
Business Address: Road 1311, Bahrain
Business Name: Kinza Flowers and Cafe W.L.L.