Shipping policy

3. SHIPPING & DELIVERY POLICY

Effective Date: Oct 08 - 2026

Kinza Flowers provides flower and gift delivery services within the Kingdom of Bahrain.

3.1 Delivery Area

Delivery is available to eligible locations within Bahrain.

Availability may vary depending on the destination, product, delivery date, and operational conditions.

3.2 Delivery Charges

Applicable delivery charges will be displayed during the ordering process or otherwise communicated to the customer before order confirmation.

Delivery Fee Structure: Need to Ask from Essa bhai

3.3 Delivery Dates

Customers may select an available delivery date during checkout.

Kinza Flowers will make reasonable efforts to deliver orders on the selected date.

During high-demand periods such as Valentine's Day, Mother's Day, Eid, public holidays, and other special occasions, delivery schedules may be subject to increased demand and may require additional flexibility.

3.4 Delivery Time

Where delivery time slots are available, customers may select an available time period.

A selected delivery period represents the intended delivery window and does not necessarily guarantee an exact delivery time unless Kinza Flowers expressly confirms an exact-time delivery service.

3.5 Same-Day Delivery

Same-day delivery may be available for selected products and locations, subject to:

  • Product availability

  • Order cut-off times

  • Delivery capacity

  • Destination

  • Traffic and operational conditions

Same-Day Order Cut-Off Time: Pending Need to check from Essa Bhai

3.6 Recipient Availability

Customers should ensure that the recipient is available at the delivery location during the requested delivery period.

If the recipient is unavailable, Kinza Flowers may attempt to contact the recipient or customer and may, where appropriate, leave the order with an authorized reception, security desk, concierge, or another safe location.

3.7 Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate delivery information.

This includes the recipient's:

  • Full name

  • Phone number

  • Building/villa number

  • Road number

  • Block number

  • Area

  • Any relevant apartment, office, hotel, hospital, or room information

If incorrect or incomplete information prevents delivery, additional delivery charges may apply for a subsequent delivery attempt, where applicable.

3.8 Hotels, Hospitals and Offices

Delivery to hotels, hospitals, offices, schools, event venues, and other locations may be subject to the rules of the destination.

Kinza Flowers may deliver the order to the appropriate reception, security, concierge, administration office, or another authorized person when direct delivery is restricted.

Customers should verify any relevant delivery restrictions before placing an order.

3.9 Delivery Delays

Kinza Flowers makes reasonable efforts to deliver orders on time.

However, delivery may occasionally be delayed due to:

  • Heavy traffic

  • Road closures

  • Weather conditions

  • Public events

  • High order volumes

  • Recipient unavailability

  • Incorrect delivery information

  • Building or location restrictions

  • Other circumstances beyond our reasonable control

3.10 Failed Delivery and Re-Delivery

If delivery cannot be completed because of recipient unavailability, incorrect information, refusal, or another customer-related reason, Kinza Flowers may contact the customer to arrange another delivery attempt.

Additional delivery charges may apply where the need for re-delivery is not caused by Kinza Flowers.

3.11 Delivery Confirmation

An order may be considered delivered when it is handed to the recipient or an authorized representative, or delivered to an appropriate reception/security/concierge location where applicable.

3.12 Special Occasions

During Valentine's Day, Mother's Day, Eid, Christmas, New Year, and other high-demand periods, customers are encouraged to place orders as early as possible.

Delivery windows may be broader during peak periods because of unusually high order volumes.

3.13 Delivery Questions

For delivery-related questions, customers may contact Kinza Flowers:

Phone: +973 1749 050